Shipping & Returns
RETURNS & REFUNDS
We want you to be happy with your purchase. If you change your mind, you may return your order in accordance with the terms below.
1. Right of Withdrawal
For customers in the European Union, you have a statutory 14-day right of withdrawal from the day you receive your order. You do not need to provide a reason for exercising this right.
To exercise your right of withdrawal, please contact us at contact@chamiglobal.com within 14 days of receiving your order. You then have a further 14 days to return the goods to us.
Sale items are also covered by the statutory right of withdrawal, unless a specific legal exception applies.
2. Return Conditions
Items must be returned in their original condition. You may inspect and try on clothing as you would in a physical store, but you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Return shipping costs are the responsibility of the customer unless the item is defective, incorrect, or otherwise covered by applicable consumer law.
We recommend using a tracked shipping service, as you remain responsible for the goods until they are received by us.
3. Refunds
Once we receive your returned goods, we will process your refund without undue delay and within the time required by applicable law.
For EU customers exercising their statutory right of withdrawal, we will refund the payments received from you, including the cost of standard delivery. If you selected a more expensive delivery option, any additional delivery cost will not be refunded.
Refunds will normally be made using the same payment method used for the original purchase.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
4. Defective, Damaged or Incorrect Items
If you receive an item that is defective, damaged or incorrect, please contact us as soon as possible at contact@chamiglobal.com with your order number and, where relevant, photographs of the issue.
Your statutory consumer rights regarding defective or non-conforming goods are not affected by this Returns & Refund Policy.
5. Exchanges
If you would like to exchange an item, please contact us at contact@chamiglobal.com. Exchanges are subject to product availability.
6. Non-Returnable Items
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies, including certain personalised or made-to-order products and sealed goods which cannot be returned for health or hygiene reasons once unsealed.
Any such exclusion will be clearly stated before purchase.
7. International Returns
Customers outside the European Union may be responsible for return shipping costs, customs duties, taxes and other charges associated with returning an order, unless applicable law provides otherwise.
Nothing in this policy limits any mandatory consumer rights applicable in the customer's country of residence.